Soundshield - Acoustic Protection
Soundshield 4G ™
Soundshield 4G has been specifically designed to provide the highest level of Acoustic Safety to Contact Centre Headset Users, while maintaining excellent voice clarity and intelligibility.
Soundshield 4G uses a two pronged approach to acoustic safety: Noise Limiting and Shriek Rejection.
The National Occupational Health and Safety Commission has set a maximum average daily noise exposure level of 85dB over an eight hour period in the workplace. This limit is especially important for contact centre agents who are constantly on calls and wearing a headset, because long term exposure to loud sounds can potentially cause a person’s hearing to degrade over time.
The Soundshield’s noise limiting capabilities ensure this requirement is met and protects long term hearing. Shriek Rejection on the other hand, protects an agent from sudden, loud, high pitched sounds that could cause immediate acoustic injury.
The Soundshield’s two pronged approach to acoustic safety offers the ultimate in acoustic protection. Limiting the incoming volume protects an agent’s general hearing by reducing long term noise exposure; and the Sonaron™ shriek rejection software inside every Soundshield 4G prevents the user from suffering acoustic shock injury.
Designed to suit all contact centres the Soundshield 4G is suitable for all types of telephony requirements found in Contact Centres. So whether your Contact Centre uses traditional or VoIP phone systems, or whether it has full Unified Communications (UC) functionality, the Soundshield 4G will ensure acoustic protection while providing crystal clear HD Wideband sound.
Soundshield 4G
• Provides total Shriek Rejection™ with Polaris’ patented Sonaron™ software.
• Uses Digital Sound Processing (DSP) and Wideband technology for excellence in audio quality.
• Easily switches between desk-phone and PC.
• Supervisor Port enables trouble-free monitoring of active calls.
• Intuitive colour Touchscreen
• Full ongoing support
• Includes powerful noise dosimetry sound data collection and storage for analysis allowing pinpoint accuracy in the identification of noise events.
Easy-to-read Graphs allow you to easily view and analyse the noise dosimetry data saved within each Soundshield in your Contact Centre - Noise dosimetry data is collected every minute to allow pinpoint accuracy with the identification of noise events. Utilising Soundstat™ software, data is then exported into easy-to-read graphs for analysis (further information available for Soundstat).
Total Protection from Acoustic Shock caused by sudden & unexpected loud noises and high pitched sounds - This ensures that these tones will never reach the ear of a headset user and the risk of acoustic shock is completely eliminated.
Protects you from long term exposure to loud noise - Ensures that maximum headset sound levels are lower than the ACIF G616 Guidelines, therefore protecting you from long term exposure to loud noise. It also ensures that the average daily noise exposure for an eight hour day is under 85dB.
Assurance that the Soundshield 4G meets the relevant safety standards.
Soundshield 4G meets the test requirements of the Australian Industry Standard AS/ACIF S004 and the Telstra Australian TT4 - Acoustic Limiting measurements for Telephones and Headsets. It also meets the European Union Noise-at-work directive (EN 2003/10/EC). Universal Compatibility. 5 Year Warranty